TCR Campaign Registration Rejection Codes and Solutions

TCR Rejection Codes - Complete Index Table

When you submit a TCR (The Campaign Registry) registration through Textr Team, your application goes through a compliance review. If your submission does not meet carrier requirements, it will be rejected with a specific error code.

This article lists all rejection codes and their corresponding solutions. Find your code and jump to the matching solution.

For a complete registration guide, see  The Campaign Registry (TCR) Ultimate Guide .

If you need further assistance, contact our support team at  team.support@textrapp.com .

Solution Quick Reference

Tip: Press Ctrl + F (Windows) or Command + F (Mac) to search for your rejection code, then click to jump to the corresponding solution. 

Solution A: Fix Your Website Opt-In

Use this solution if your website consent form is missing, incomplete, or non-compliant.

Applies to codes: 803, 804, 806, 2100, 2101, 2102, 2113, 2114, 2115, 2116, 2117, 2118, 2121, 2122, 2123, 2124, 3001A, 3001B, 3002A, 3002B, 3003A, 3003B, 3004A, 3004B, 3005A, 3005B, 3006A, 3006B, 3007A, 3007B, 3008A, 3008B, 3012A, 3012B, CR4002, CR4003, CR4004, CR4005, CR4006, CR4007, CR4008, CR4009, 9103, 9104, 9107, 9109, 9112, 9505, 9604, 9607

What Your Opt-In Form Must Include

• A phone number field (for SMS consent collection)
• An optional checkbox that is unchecked by default (pre-checked boxes are not allowed)
• Business name
• STOP instructions (e.g., "Reply STOP to opt out")
• HELP instructions (e.g., "Reply HELP for support")
• Message frequency disclosure (e.g., "Messaging frequency may vary")
• Rates disclosure ("Message and data rates may apply")
• Privacy Policy URL (accessible online link)
• Terms & Conditions URL (accessible online link)

Compliant Consent Language Template

Copy and adapt the following for your website form:

☐ By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] for our Privacy Policy and [Terms URL] for our Terms of Service.

Submission Steps

1. Add or update the opt-in language on your website using the template above.
2. Provide the exact URL where the opt-in language appears in your campaign registration submission form.
3. Ensure the URL is publicly accessible (no login required, no VPN needed, no geographic restrictions).

Code-Specific Notes

Other Consent Collection Methods

If you do not collect consent through a website form:

Solution B: Fix Your Keyword Messages

Use this solution if your opt-in confirmation, HELP reply, or STOP confirmation messages are missing required disclosures.

Applies to codes: 611, 861, CR7001, CR7002, CR7003, CR7004, CR7005, CR7006, CR8001, CR8002, CR8003, CR9001, CR9002, 9403, 9606

Opt-In Confirmation Message

Must include: brand name, HELP instructions, STOP instructions, frequency disclosure, rates disclosure.

Thank you for opting into SMS messages from [Business Name]. Reply HELP for support. Reply STOP to opt out. Message & data rates may apply. Messaging frequency may vary.

HELP Reply Message

Must include: brand name, support contact information (phone, email, or website).

Thank you for contacting [Business Name]. For support, please visit [Website], call [Phone Number], or email [Email Address].

Opt-Out (STOP) Confirmation Message

Must include: brand name, unsubscribe confirmation, confirmation that no further messages will be sent.

Thank you for opting out of SMS messages from [Business Name]. To opt back in at any time, reply START. You will receive no additional messages.

Submission Steps

1. Update the three keyword messages in your submission form using the templates above.
2. Resubmit your materials in the campaign registration form.

Code-Specific Notes

Solution C: Fix Your Verbal Consent Script

Use this solution if you collect consent verbally (by phone or in person) and your script is missing or incomplete.

Applies to codes: 2105, 2106, 2107, 2108, 2109, 2110, 2111, 2112, 2119

Complete Verbal Consent Script Template

Your script must include all of the following elements:

☐ Do you consent to receive [message type, e.g., order updates and promotional offers] SMS from [Business Name]? Reply STOP to opt out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] for our Privacy Policy and [Terms URL] for our Terms of Service.

Missing Element by Code

Submission Steps

1. Write your complete verbal script using the template above.
2. Enter the script in the "How do you obtain consent?" field in the registration form.
3. Resubmit your materials in the campaign registration form.

Solution D: Fix Your Opt-In URL or Website

Use this solution if your opt-in URL has technical issues (SSL certificate errors, broken links, or inaccessible pages).

Applies to codes: 2103, 2104, 2120, 3000, CR4015, 3011A, 3011B, 9105, 9110, 9304

Code 2103: Certificate Verification Failed

Your SSL certificate is expired, misconfigured, or the URL cannot load over HTTPS.

How to fix:

1. Renew or fix your SSL certificate so the page loads properly over HTTPS.
2. Verify the URL loads correctly in a browser before resubmitting.

Codes 2104 / 9105 / 9110 / 2120: Invalid or Missing Opt-In URL

The URL is broken, returns an error, or is not publicly accessible.

How to fix:

1. Verify the URL loads correctly. If you are outside the US, test from a US network connection.
2. Ensure the page requires no login, no VPN, and has no geographic restrictions.
3. Provide the exact URL where the opt-in language appears (do not just provide the homepage unless the opt-in is on the homepage).

Codes 3000 / CR4015 / 3011A / 3011B: CTA Website Inaccessible or Missing URL

The website form in the "How do you obtain consent to send text messages?" question must provide the exact URL where the SMS opt-in language appears.

How to fix:

1. Provide the exact URL where the opt-in language appears.
2. Ensure the website is publicly accessible with no login or geographic restrictions.

Code 9304: Website Missing Business Information or Broken Links

Your website must clearly provide information about your business, including the products or services offered, business address, and contact information. All website references included in your brand registration or campaign registration must belong to the business being registered, and all website links must be active and accessible at the time of submission.

If Your Opt-In Is Located in a Section of a Larger Page

• Provide the URL of that page.
• Add an additional consent method in the registration form and select "Other."
• Include instructions explaining where the opt-in form is located. Example: "Consent is collected through the contact form at the bottom of our homepage: [URL]."

Solution E: Implement Age Verification

Use this solution if your campaign involves age-restricted content (alcohol, firearms) and lacks proper age verification.

Applies to codes: 3010A, 3010B, 7007, CR4014, CR3016, CR2017, 702, 706, 1001, 7006, 9202

Requirements

At least two age gates are required:

• Website entrance age verification
• SMS consent form age verification

Best practice is to require users to enter their full birth date (MM/DD/YYYY) before accessing the website or SMS opt-in form. Your website will be reviewed for age-gating compliance.

Important Notes

• Tobacco- and vaping-related content is prohibited and not allowed under SMS/MMS content policies.
• For alcohol- or firearm-related campaigns, resubmission is only allowed after proper age verification has been implemented.

Solution F: Fix Your Sample Messages

Use this solution if your sample messages are missing, insufficient, or do not match your campaign.

Applies to codes: 9106, 9302, 9503, CR1101, CR1103, CR1104, 6012, 6013, 6014, 8100, 8101, 8102, 9401, 9610, 9611

Requirements

1. Submit at least 3 unique sample messages representing the messages you send in your day-to-day business activities.
2. Include the registered brand name or DBA brand name in every sample message.
3. Include opt-out language (e.g., "Reply STOP to opt out") in at least one sample message.
4. Do not use public URL shorteners (bit.ly, tinyurl, etc.), use full website URLs instead.
5. Sample messages must match the selected campaign use case.

Example

Do not use:

You have a consultation appointment at 8:30 AM on 2/19. Reply STOP to opt out.

Please use:

This is Edward Law Office. You have a consultation appointment at 8:30 AM on 2/19. Reply C to confirm. Reply STOP to opt out.

Code-Specific Notes

Solution G: Fix Your Privacy Policy and Terms & Conditions

Use this solution if your Privacy Policy or Terms & Conditions are missing or non-compliant.

Applies to codes: 9108, 9608, 805, 809, 851, 852, CR5001, CR5002, CR5003, CR5004, CR5005, CR5007, CR5010, CR5011, CR6001, CR6002, CR6003, 7100, 7101, 7102, 7103, 9102 (Terms portion)

Privacy Policy Requirements

Your website must include an easily accessible Privacy Policy, available from the homepage or Contact Us page. A compliant Privacy Policy must:

• Explain what personal information is collected and how it is collected, used, and shared.
• Clearly state that SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.
• Be publicly accessible to consumers.

If you do not have a Terms and Conditions section dedicated to SMS disclosures, include the following SMS disclosure in your Privacy Policy:

☐ By consenting to receive SMS from [Business Name], you agree to receive [message types, must be consistent with selected use case] SMS messages from us. Reply STOP to opt out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [Privacy Policy URL] for our Privacy Policy and [Terms URL] for our Terms & Conditions.

Terms & Conditions Requirements

Your Terms & Conditions must include the following SMS disclosures:

• Types of SMS messages being sent
• Message frequency disclosure
• "Message & data rates may apply"
• HELP and opt-out instructions
• Links to your Privacy Policy and Terms & Conditions

Example:

☐ If you consent to receive SMS from [Business Name], you may receive messages related to [message type]. Messaging frequency may vary. Message & data rates may apply. Reply STOP to opt out or HELP for support. Visit [Privacy Policy URL] and [Terms URL] for more information.

Code-Specific Notes

Solution H: Fix Your Campaign Attributes

Use this solution if your campaign attribute selections do not match your actual content.

Applies to codes: 9301, 601, 3105, 3106, 712, 9212, 1002

Requirements

Verify that your campaign settings match your sample messages and website content:

• If your sample messages contain phone numbers, select "Yes" for phone numbers.
• If your sample messages contain URLs, web links, or email addresses, select "Yes" for links.
• If your website contains age-restricted content, select "Yes" and ensure proper age verification is implemented.
• If your business offers direct lending or loan agreements, select "Yes" for lending-related content.

Solution I: Fix Your Campaign Description, Use Case & Message Flow

Use this solution if your campaign description is insufficient, your use case selection is incorrect, or there are brand/content inconsistencies in your message flow.

Applies to codes: 1100, 1101, 2001/CR3001, 2002/CR3002, 2003/CR3003, 2004/CR3004, 2005, 2006, CR3010, CR3011, CR3017, CR3018, 9102 (description portion), 3002, 6100, 6101, 9502, 603, 710, 711, 713, 714, 801, 802, CR1106, CR1107, 6001–6011, 8001–8004, 9001, 9210, 9303, 9609, 9612

Campaign Description Requirements

Provide a clear summary of your business and how SMS will be used in the campaign.

Example:

Our business is a medical office specializing in primary healthcare services. This campaign will be used to send appointment reminders and conversational messages related to patient care.

Use Case Consistency Requirements

• Your campaign description, sample messages, and website disclosures must match the selected use case.
• Sample messages must reflect the selected use case. For example, if the use case is two-factor authentication, sample messages must contain authentication-related content.
• Your opt-in language, Privacy Policy, and Terms & Conditions must also align with the selected use case. For example, conversational campaigns should not reference automated, promotional, or marketing SMS messages.

Code-Specific Notes

Solution J: Fix Your Brand & Website Information

Use this solution if there are issues with your brand information or website.

Applies to codes: CR2001, CR2002, CR2003, CR2004, CR2005, CR2010, CR2011, CR2018, CR2019, CR2020, CR2021, CR2022, CR2023

Code-Specific Notes

Solution K: Prohibited Content (Do Not Resubmit)

The following codes correspond to strictly prohibited content. Do not resubmit your campaign.

Applies to codes: 701/9901, 703, 704, 705, 707, 708, 709, 3100, 3101, 3102, 4100, 7001, 7008–7012, 9208, 9209, CR3005, CR3008, CR3009, CR3012–CR3015, CR1105, CR1110–CR1114, CR2006, CR2009, CR2012–CR2016, CR4010–CR4013, CR5011

Prohibited Content Types

This content is prohibited and is not eligible for reconsideration. Do not resubmit.

Solution L: Fix Your Message Terminology

Use this solution if your keyword messages are missing required terminology.

Applies to codes: 5100, 5101, 5102, 5103, 5104, 5105, 5106, 5107, 5108

STOP/Opt-Out Message Requirements

Must include:

• Registered brand name (business name)
• Confirmation that the user has unsubscribed
• A statement that no further messages will be sent

Example:

Thank you for opting out of SMS messages from [Business Name]. To opt back in at any time, reply START. You will receive no additional messages.

Opt-In Message Requirements

Must include:

• Brand name (business name)
• HELP instructions (e.g., "Reply HELP for support")
• Opt-out instructions (e.g., "Reply STOP to opt out")
• Message frequency disclosure (e.g., "Messaging frequency may vary")
• Rates disclosure ("Message and data rates may apply")

Example:

Thank you for opting into SMS messages from [Business Name]. Reply HELP for support. Reply STOP to opt out. Message & data rates may apply. Messaging frequency may vary.

Code-Specific Notes

Solution M: Miscellaneous Errors

Applies to codes: 807, 808, 1003, 1004, 9501, 9999

Notes for Businesses Outside the US

If your business is based outside the US (e.g., a Chinese cross-border e-commerce company), pay special attention to the following:

1. Business name consistency. Your brand name in the TCR registration must exactly match the legal name on your business documents. Even a small spelling difference can cause rejection.
2. Website accessibility. Your opt-in URL must be publicly accessible from the US without VPN, login, or regional restrictions. Test your URL from a US-based browser before submitting.
3. Privacy Policy and Terms. Both must be live pages with active URLs. Placeholder pages or pages behind a login will be rejected.
4. Use case alignment. Make sure your campaign description, sample messages, and website content all describe the same use case. Inconsistency is one of the most common reasons for rejection among foreign-based sellers.

For detailed guidance on registering as a foreign-based business, see  TCR Registration for Foreign-Based Businesses .

How to Resubmit After a Rejection

1. In your Textr Team dashboard, enter Setting > Register SMS Campaign > Local Numbers > Campaign Registration to identify the rejection code.
2. Find the corresponding solution in the index table above.
3. Fix the issue using the templates in that solution section.
4. Update your campaign registration form with the corrected information.
5. Resubmit through the Textr Team portal.

Most rejections can be resolved without deleting your campaign. You do not need to start over.

Note: Please resubmit your Brand Registration within 30 calendar days and your Campaign Registration within 60 calendar days of rejection. Failure to do so may result in the application expiring, requiring you to restart the registration process.

Frequently Asked Questions

For more common registration questions, see  The Campaign Registry (TCR) FAQs .